We are committed to monitoring, developing and improving the quality of the service we offer and regularly invite feedback from all those involved with our services.
Client feedback in 2019
Of those who engaged with us for more than 13 sessions, 95% would recommend us to others.
Of those who engage with our focused or EAP work, 100% would recommend our service to others.
And of those who engaged with us for fewer than 13 sessions in our open-ended work, 100% would also recommend us to others.
(All clients are sent feedback questionnaires at the end of their counselling. In 2019, 42% of clients returned them)
The following clients gave permission for us to share their feedback anonymously.
"Honestly can't think of any suggestions to improve. I have recommended your services to others."
"It was so nice to be listened to and not be judged. I really appreciate the support I received."
"Thank you so much for helping me out of a very dark and sad time in my life and helping me believe I can do it."
"My counsellor was excellent, empathetic and helpful."
"My experience has been life-changing, and I'm in a far better place of self understanding and acceptance."
"Very hard decision to seek support initially, but so far, since, quite life changing. Thank you."
Client feedback in 2018
Of those who engaged with us for more than 13 sessions 94% strongly agreed they would recommend us to others.
Of those who engage with our focused or EAP work, 100% strongly agreed they would recommend our service to others.
Of those who engaged with us for fewer than 13 sessions in our open-ended work 60% strongly agreed or agreed they would recommend us to others, 20% disagreed. Comments from this group indicated they were looking for advice or coping strategies, which our counselling approach does not provide. As far as possible our assessment clinicians seek to inform clients in the initial appointment as to what they can expect from their sessions. We aim to do more to make this clearer.
20% gave no comment.
The following clients have given permission for us to share their feedback anonymously.
"Thank you - this has changed my life. Keep doing what you are doing because there's so many people that need your help and don't even know about the support out there"
"I cannot thank you all enough for helping me through such a difficult time of my life. I felt so safe, and comfortable as soon as I walked in to the time I left. Thank you to my counsellor!"
"The service I received was excellent and has helped me enormously. Most of the time I feel like a different person"
"I would like to say how truly grateful I am for your counselling service. It felt a little alien in the beginning, but the trusting relationship that counsellors and clients develop is so powerful."
"Identifying the root causes of my current difficulties has helped me the most - understanding why I struggled"
"I really appreciated the flexibility my counsellor was able to give me. I never felt out of control of my counselling or that anything was expected of me."
"Thank you for providing an invaluable service to Tunbridge Wells"
"I have much greater peace of mind."
"She was fabulous - I can't recommend her highly enough."
After your counselling – we want your feedback!
To help us monitor and improve our services, we appreciate your feedback.
12 weeks or less?
If your counselling was for less than 12 weeks, please complete our short feedback questionnaire below.
13 Weeks or more?
If your counselling was for 13 weeks or more, please complete our feedback questionnaire below.