We are committed to monitoring, developing and improving the quality of the service we offer and regularly invite feedback from all those involved with our services.

Client feedback 2020

Of those who engaged with us for more than 13 sessions, 100% would recommend us to others.

Of those who engage with our brief focused or EAP work, 93% would recommend our service to others.

And of those who engaged with us for fewer than 13 sessions in our open-ended work, 100% would also recommend us to others.

the following clients gave us permission to use their comments anonymously

Client feedback in 2019

Of those who engaged with us for more than 13 sessions, 95% would recommend us to others.

Of those who engage with our brief focused or EAP work, 100% would recommend our service to others.

And of those who engaged with us for fewer than 13 sessions in our open-ended work, 100% would also recommend us to others.

(All clients are sent feedback questionnaires at the end of their counselling. In 2019, 42% of clients returned them)

The following clients gave permission for us to share their feedback anonymously.

Client feedback in 2018

Of those who engaged with us for more than 13 sessions 94% strongly agreed they would recommend us to others.

Of those who engage with our brief focused or EAP work, 100% strongly agreed they would recommend our service to others.

Of those who engaged with us for fewer than 13 sessions in our open-ended work 60% agreed they would recommend us to others, 20% disagreed.

Comments from those who disagreed indicated they were looking for advice which our approach does not provide. As far as possible we seek to inform clients in the initial appointment as to what they can expect from their sessions. We aim to do more to make this clearer.

20% gave no comment.

The following clients have given permission for us to share their feedback anonymously.

After your counselling – we want your feedback!

To help us monitor and improve our services, we appreciate your feedback.

12 weeks or less?

If your counselling was for less than 12 weeks, please complete our short feedback questionnaire below.

12 weeks or less 

13 weeks or more?

If your counselling was for 13 weeks or more, please complete our feedback questionnaire below.

13 weeks or More