Professional standards

The Counselling Centre counselling service has been accredited by the British Association for Counselling and Psychotherapy. (BACP).

“Service accreditation provides robust evidence of service quality and professionalism. Essentially, it demonstrates that the service is committed to competence. All BACP Accredited Services have demonstrated a high quality of service delivery, meeting benchmark standards that are maintained by annual assessment. In addition, Accredited Services are bound by the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy.”

Read the BACP’s Ethical Framework for the Counselling Professions.

Our counsellors are professionally qualified or in accredited training. All are supervised and practice within the ethical framework of the BACP.

We are also members of the National Counselling Network (NCN) which is an association of BACP or British Psychoanalytic Council (BPC) Accredited counselling centres which hold a common aim to offer high quality and professional counselling to their local communities.

Charity Commission

Copies of our annual report and accounts are available on request. The Counselling Centre complies with Charity Commission regulations. Our annual report is published here.

Equality and diversity

The Counselling Centre is an equal opportunities organisation. We are committed to promoting equality, valuing diversity and combating unfair treatment. We understand that equality of opportunity and freedom from discrimination are fundamental rights for all personnel who provide high quality, professional and affordable counselling to the diverse community of people in Tunbridge Wells and surrounding areas.

We are committed to ensuring that all persons will not be discriminated against on the grounds of social circumstances or background, age, sex, gender reassignment, marriage, pregnancy, race, religion or belief, sexual orientation and disability. In response to this we are offer counselling at St John’s Church where there is full disabled access.

We are therefore committed to challenging inequality, discrimination and disadvantage for everyone who lives and works in Tunbridge Wells and the surrounding areas.

The principles of tolerance and understanding, dignity and respect for others are central to our belief.
View our accessibility strategy.


The opportunity to make a complaint or grievance is an essential right for all those who use the services provided by the Counselling Centre in Tunbridge Wells. Complaints can be a valuable way of evaluating and improving our services and of ensuring they remain responsive to the needs of our clients. Our complaints procedure intends to be quick, effective and clear. To ensure fairness, any investigation required would be carried out by someone who was not involved in any way with the incident relating to the complaint. We recognise that bringing a complaint can be difficult and stressful. Assistance will be available to the complainant and information will be provided about independent advocacy.

Copies of our complaints and grievance procedures are available on request. Please email or phone 01892 548750.