Accessibility Strategy for the Counselling Service 2019-2022


The Board of Trustees and Management team regularly review the Centre’s mission, strategy and accessibility of services.

The counselling service aims to be available to all adult members of Tunbridge Wells and nearby villages and towns in West Kent and East Sussex. However there is no defined geographical limit for the provision of service, and clients can self-refer.

It can happen that a client’s place of work means coming to The Centre for counselling is more feasible than their home address suggests.

Nevertheless, the majority of the Centre’s clients are residents of Tunbridge Wells (65%) and immediate surroundings and for the Centre’s overall strategy it is this geographical area which sets objectives for meeting potential needs.

Strategic Aims

For the 3 year period August 2019 – July 2021 objectives for the Centre are:

  1. Sustain the client gender balance in keeping with local population statistics (49% male, 51% female) – clients 41% male; 59% female
  2. Attract more young adults into the service – to support early intervention advantages, and reinforce the representation of young adults in the community. In the service 10% of clients fall in the age range 18-25 – a reasonable representation of the population of the community which is around 11%
  3. Train to enhance existing counselling capability with respect to neuro-atypical adults to allow the service to be further promoted for their needs
  4. Consider what might be done to ensure the LGBTQ community are aware of the service as there is no specific provision for this group regarding mental health support in the Tunbridge Wells area.
  5. Develop and extend training and build confidence for clinicians to work with a range of disabilities eg blindness or partially sighted, hearing impairment.

None of these groups are absent from the Centre’s client base, however the aim is to ensure that through a combined process of training and promotion, there is better understanding of how The Centre can continue to provide support.