Services we offer

 

Individual counselling
Counselling for bereavement
Counsellor training courses
Foundation certificate in psychodynamic counselling skills
Diploma in Psychodynamic Counselling, accredited by BACP


Continuing Professional Development for practicing counsellors
Consultation/Supervision
For counsellors and workers in the caring professions

 

Professional standards

The counselling and training services of The Counselling Centre have been accredited by the British Association for Counselling and Psychotherapy.(BACP)

“ Service accreditation provides robust evidence of service quality and professionalism. Essentially, it demonstrates that the service is committed to competence. All BACP Accredited Services have demonstrated a high quality of service delivery, meeting benchmark standards that are maintained by annual assessment. In addition, Accredited Services are bound by the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy.”

Our counsellors are professionally trained and supervised and practice within the ethical framework of the BACP.

We are also members of the National Counselling Network (NCN) which is an association of BACP or British Psychoanalytic Council (BPC) Accredited counselling centres which hold a common aim to offer high quality and professional counselling to their local communities.

Confidentiality

All the help and support that we offer remains confidential within the Counselling Service team. This means that we do not disclose verbal or written information about you to others without your consent.

Confidentiality is subject to certain legal constraints. There are also rare occasions when the rule of confidentiality might be waived. Whenever possible, this would be discussed with the client first.

The rule of confidentiality might be waived :-

• Where the counsellor believes that the client is in serious danger to themselves eg., suicide. Their GP or other healthcare professional may be informed so that appropriate steps can be taken to ensure their safety.

• Where the counsellor believes that serious harm may befall a third party eg., safeguarding of children or vulnerable adults.

• Where the counsellor would be liable to criminal or court procedure if the data were not disclosed eg., by court order or in cases of miscarriage of justice.

Your counsellor will give you a copy of our Counselling Commitment letter and discuss it with you at your first session.
We keep written information on clients as part of good professional practice. Basic statistical information is recorded about each contact made. Individual counsellors also keep written memory notes of ongoing counselling sessions. These records stay securely within the service. All records are kept in accordance with the requirements of the Data Protection Act 1998.

Equality and diversity

The Counselling Centre is an equal opportunities organisation. We are committed to promoting equality, valuing diversity and combating unfair treatment. We understand that equality of opportunity and freedom from discrimination are fundamental rights for all personnel who provide high quality, professional and affordable counselling to the diverse community of people in Tunbridge Wells and surrounding areas.

We are committed to ensuring that all persons will not be discriminated against on the grounds of social circumstances or background, age, sex, gender reassignment, marriage, pregnancy, race, religion or belief, sexual orientation and disability. In response to this we are able to offer a loop system for the hard of hearing and provide counselling at the nearby St John’s Church where there is full disabled access.

We are therefore committed to challenging inequality, discrimination and disadvantage for everyone who lives and works in Tunbridge Wells and the surrounding areas.

The principles of tolerance and understanding, dignity and respect for others are central to our belief.

Copies of our full Equality and Diversity Statement are available on request.

Complaints

The opportunity to make a complaint or grievance is an essential right for all those who use the services provided by the Counselling Centre in Tunbridge Wells. Complaints can be a valuable way of evaluating and improving our services and of ensuring they remain responsive to the needs of our service users.

Our complaints procedure intends to be quick, effective and clear. To ensure fairness, any investigation required would be carried out by someone who was not involved in any way with the incident relating to the complaint.

We recognise that bringing a complaint can be difficult and stressful. Assistance will be available to the complainant, while information will be provided about independent advocacy.

Copies of our complaints and grievance procedures are available on request.

Client feedback – what people say about us…..

“Extremely patient, empathetic, helpful. Helped me to see things in slightly different way and understand things.”

“He was brilliant at identifying the root causes of my issues now and helped me realise that not all of them were my fault.”

“She made me feel like a more worthwhile person”.

“Altogether a helpful experience. I can certainly recommend it.”

“Put things in perspective.”

“At the time I wasn’t convinced but now I can see that I did benefit as it made me see things from a different perspective”.
Confidentiality and trust are important to the provision of a good standard of practice and care.  It is also important that you are aware that counsellor/client confidentiality may be limited if there is a real risk of serious harm to yourself or to others.

Your counsellor will aim to work with you to provide good quality care that is respectful of your capacity for self-determination and the trust that you share with your counsellor.  Your counsellor will encourage you to seek appropriate help for yourself for your particular circumstance.  However, in extreme circumstances the Counselling Centre may seek help on your behalf to protect you or others from harm.  Whenever possible this would be discussed with you in advance.

All personal information disclosed to a counsellor is confidential to the Counselling Centre and no information is disclosed to a third party without the prior consent of the individual concerned.  The only exception to this would be as a requirement of a Court of Law.

The Counselling Centre is an equal opportunities organisation seeking to exercise the best possible stewardship of its charitable resources in helping people regardless of age, class, race, culture, religion, gender, marital status sexual preference or physical ability.   In response to this we are able to offer a loop system for the hard of hearing.  If you have difficulties with flights of stairs and would have problems attending our premises which are on the 1st and 2nd floors of St George’s Centre we will be able to see you for counselling in rooms at the nearby hall of St. John's Church where there is full disabled access.