Quality Assurance

The services we offer include:

  • Individual counselling- long term or brief focus
  • Continuing Professional Development for practicing counsellors
  • Consultation/Supervision
    For counsellors and workers in the caring professions

Professional standards

The counselling and training services of The Counselling Centre have been accredited by the British Association for Counselling and Psychotherapy.(BACP)

Copies of our annual report and accounts are available on request. The Counselling Centre complies with Charity Commission regulations.

“ Service accreditation provides robust evidence of service quality and professionalism. Essentially, it demonstrates that the service is committed to competence. All BACP Accredited Services have demonstrated a high quality of service delivery, meeting benchmark standards that are maintained by annual assessment. In addition, Accredited Services are bound by the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy.” 

Our counsellors are professionally trained or in accredited training. All are supervised and practice within the ethical framework of the BACP.

We are also members of the National Counselling Network (NCN) which is an association of BACP or British Psychoanalytic Council (BPC) Accredited counselling centres which hold a common aim to offer high quality and professional counselling to their local communities. 


All the help and support that we offer remains confidential within the Counselling Service team. This means that we do not disclose verbal or written information about you to others without your consent.

Confidentiality is subject to certain legal constraints. There are also rare occasions when the rule of confidentiality might be waived. Whenever possible, this would be discussed with the client first.

The rule of confidentiality might be waived :-

• Where the counsellor believes that the client is in serious danger to themselves eg., suicide. Their GP or other healthcare professional may be informed so that appropriate steps can be taken to ensure their safety.

• Where the counsellor believes that serious harm may befall a third party eg., safeguarding of children or vulnerable adults.

• Where the counsellor would be liable to criminal or court procedure if the data were not disclosed eg., by court order or in cases of miscarriage of justice.

Your counsellor will give you a copy of our Counselling Commitment letter and discuss it with you at your first session.
We keep written information on clients as part of good professional practice. Basic statistical information is recorded about each contact made. Individual counsellors also keep written memory notes of ongoing counselling sessions. These records stay securely within the service. All records are kept in accordance with the requirements of the Data Protection
Act 1998.

Equality and diversity

The Counselling Centre is an equal opportunities organisation. We are committed to promoting equality, valuing diversity and combating unfair treatment. We understand that equality of opportunity and freedom from discrimination are fundamental rights for all personnel who provide high quality, professional and affordable counselling to the diverse community of people in Tunbridge Wells and surrounding areas.

We are committed to ensuring that all persons will not be discriminated against on the grounds of social circumstances or background, age, sex, gender reassignment, marriage, pregnancy, race, religion or belief, sexual orientation and disability. In response to this we are able to offer a loop system for the hard of hearing and provide counselling at the nearby St John’s Church where there is full disabled access.

We are therefore committed to challenging inequality, discrimination and disadvantage for everyone who lives and works in Tunbridge Wells and the surrounding areas.

The principles of tolerance and understanding, dignity and respect for others are central to our belief.

Copies of our full Equality and Diversity Statement are available on request.


The opportunity to make a complaint or grievance is an essential right for all those who use the services provided by the Counselling Centre in Tunbridge Wells. Complaints can be a valuable way of evaluating and improving our services and of ensuring they remain responsive to the needs of our service users.

Our complaints procedure intends to be quick, effective and clear. To ensure fairness, any investigation required would be carried out by someone who was not involved in any way with the incident relating to the complaint.

We recognise that bringing a complaint can be difficult and stressful. Assistance will be available to the complainant, while information will be provided about independent advocacy.

Copies of our complaints and grievance procedures are available on request.

Client feedback – what people say about us…..

“Extremely patient, empathetic, helpful. Helped me to see things in slightly different way and understand things.”

“He was brilliant at identifying the root causes of my issues now and helped me realise that not all of them were my fault.”

“She made me feel like a more worthwhile person”.

“Altogether a helpful experience. I can certainly recommend it.”

“Put things in perspective.”

“At the time I wasn’t convinced but now I can see that I did benefit as it made me see things from a different perspective”.