All the help and support that we offer remains confidential within the Counselling Service team. This means that we do not disclose verbal or written information about you to others without your consent.

Confidentiality is subject to certain legal constraints. There are also rare occasions when the rule of confidentiality might be lifted. Whenever possible, this would be discussed with you first.
The rule of confidentiality might be lifted:-

• Where the counsellor believes that the client is in serious danger to themselves eg., suicide. Their GP or other healthcare professional may be informed so that appropriate steps can be taken to ensure their safety.

• Where the counsellor believes that serious harm may befall a third party eg., safeguarding of children or vulnerable adults.

• Where the counsellor would be liable to criminal or court procedure if the data were not disclosed eg., by court order or in cases of miscarriage of justice.

Your counsellor will give you a copy of our Counselling Commitment letter and discuss it with you at your first session.

We keep written information on clients as part of good professional practice. Basic statistical information is recorded about each contact made. Individual counsellors also keep written memory notes of ongoing counselling sessions. These records stay securely within the service. All records are kept in accordance with the requirements of the Data Protection Act 2018.